Legal

Refund & Cancellation Policy

Last updated: October 30, 2026

This policy explains how cancellations and refunds are handled for what you buy on fitstat.in. It supplements our Terms of Use.

  • Personal-training ("PT") Session bookings paid for via Razorpay: sections 1 to 7 below.
  • Event registration fees (FitStat challenges and meetups): section 8 (Events & Challenges) of the Terms of Use. They are non-refundable and non-transferable, unless FitStat cancels or reschedules the Event, when you get a full refund or the choice of a transfer to the new date.
  • Gym memberships bought on fitstat.in: see "Gym memberships" below.

When you select a slot to book, it is held exclusively for you for 15 minutes while you complete payment. If payment is not completed within that window, the slot is released and becomes bookable by another Customer again — you can simply pick a slot and try again.

1. Customer-Initiated Cancellation

  • 24 hours or more before the scheduled Session: full refund (100%) of the amount paid.
  • Between 6 and 24 hours before the scheduled Session: 50% refund of the amount paid.
  • Less than 6 hours before the scheduled Session, or a no-show by the Customer: no refund.

Wherever possible, we encourage rescheduling instead of cancelling — most Trainers can offer an alternate slot within their published availability at no extra cost if you reach out before the Session time.

2. Trainer-Initiated Cancellation or No-Show

If a Trainer cancels a confirmed Booking, or does not show up for a scheduled Session, the Customer is entitled to a full refund (100%) or a free reschedule to another available slot, at the Customer's choice. Repeated cancellations or no-shows by a Trainer are reviewed by our admin team and may result in the Trainer's account being suspended.

3. Technical Failures

If a Session cannot take place due to a technical failure not attributable to the Customer (for example, a Platform outage, or the Platform's video calling feature failing with no fallback provided), the Customer is entitled to a full refund or a free reschedule, at their choice.

4. Non-Refundable Situations

  • Sessions that have already been completed.
  • Customer no-shows without a prior cancellation as described in Section 1.
  • Event registration fees, except where the event itself is cancelled by FitStat.

5. How Refunds Are Processed

Approved refunds are issued to the original payment method through Razorpay. Refunds typically reflect in your account within 5–7 business days, depending on your bank or card issuer's own processing time, which is outside FitStat's control.

6. How to Request a Cancellation or Refund

Session bookings can be cancelled directly from your account's order history, which applies the refund tiers in Section 1 automatically and, where a refund is due, issues it to your original Razorpay payment method without needing to contact us. You can also reach out with your Booking ID as soon as possible, ideally before the scheduled Session time, via:

7. Session Packages

If you cancel a multi-session package with unused sessions remaining, the unused sessions will be refunded, prorated: you get back the price you paid for the package multiplied by the number of unused sessions and divided by the total number of sessions in the package. Request the refund from your Session Packages page. It will be paid within 14 days of your request, by bank transfer (or in cash, if you prefer), and we confirm by email once it is done.

Gym memberships

A gym membership bought on fitstat.in is sold by the gym, not by FitStat (section 6 of the Terms of Use). Its cancellation and refund terms are the gym's own, and are shown on the checkout page before you pay. Refunds are made by the gym, from its own Razorpay account, back to the way you paid.

For FitStat Nagasandra, which FitStat Co runs, the terms are those of its membership agreement: a full refund if you cancel within 7 days of paying and before your first visit; after that, a refund or credit of the unused months, less a ₹1,000 administration fee, if you cannot train for medical reasons (on a doctor's certificate) or move more than 3 km away (on proof); and a full refund of the unused part if the gym closes or ends your membership for a reason that is not your fault. Refunds are made within 14 days.

8. Disputes

If you disagree with a refund decision, you may escalate the matter to our Grievance Officer under our Grievance Redressal Policy.

9. Governing Law & Jurisdiction

This policy is governed by the laws of India. Subject to the grievance redressal process referred to above, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising out of or relating to this policy. Nothing in this policy limits your rights under the Consumer Protection Act, 2019, including your right to approach the National Consumer Helpline (1915) or a Consumer Disputes Redressal Commission. It is issued by FitStat Co (Partnership Firm, GSTIN 29AAKFF9529R1ZA), registered address E 403, Renaissance Reserva, 54, MES Road, Ward 17, Gokula Extension, Muthyala Nagar, Jalahalli, Bengaluru, Karnataka - 560013.